Refund & Return Policy
At Kritcart, we prioritize customer satisfaction. Every handmade beaded bag is carefully inspected before shipping. If you face any issue with the product, we are here to help.
1. Eligibility for Return
You may request a return or replacement if:
- The product arrives damaged or defective
- An incorrect or mismatched item was delivered
- You contact us within 48 hours of delivery
- The item is unused and in original packaging
2. Non-Returnable Items
The following items cannot be returned:
- Used or worn items
- Products without original packaging
- Customized or special-made orders
- Items reported after 48 hours of delivery
3. Refund Process
After we receive and inspect your returned product, your refund will be processed within 5–7 working days. Refunds are issued via the same payment method used.
Note: Shipping charges are non-refundable.
4. Replacement Policy
If your item qualifies for replacement, we will send a new product after receiving the returned one.
If the product is unavailable, you may choose:
- A full refund
- An exchange for another item
5. Order Cancellation
Orders can be cancelled within 2 hours of purchase. Once dispatched, cancellations are not possible.
6. Return Shipping Costs
If the product is defective, damaged, or incorrect, Kritcart will cover the return shipping cost. In all other cases, the customer is responsible for return courier charges.
7. How to Request a Return
Please contact us with your order ID and photos of the issue:
Email: business.kritcart@gmail.com
Phone: +91 90641 74656
We respond within 24 hours.
8. Contact Us
If you have questions about refunds or returns, feel free to contact us:
Kritcart – Handmade Beaded Bags
Email: business.kritcart@gmail.com
Phone: +91 90641 74656